Portelle
Demo version: all data is fictitious. Do not upload any real document.

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Upload your supporting documents

From your phone or your computer, in a few seconds.

Send a document

  1. In your space, find a document To provide. Read the instructions under its name (for example “the last 3 payslips”).
  2. Tap Choose a file or take a photo: on a phone, you can photograph the document directly.
  3. The upload starts on its own. The document moves to Received: your broker will check it.
Documents to provide, on a phone.
Documents to provide, on a phone.

For a readable photo: lay the document flat, in a well-lit place, without glare, and frame it entirely. A document with several pages? Add each page with Add another file.

If a document needs to be redone

Your broker may ask for a new version, with a reason (unreadable document, missing page…). You receive an email, the document moves to To redo and the reason is shown: simply upload a new file.

Good to know

  • Accepted formats: PDF, JPG, PNG or iPhone photos (HEIC), up to 20 MB per file.
  • You can remove a file sent by mistake as long as the document has not been approved.
  • You see your own documents and those shared by the household; your co-borrower's personal documents remain private.
  • As long as documents are missing, you receive email reminders.